Shipping

FAQs

Answers to your Questions

SHOPPING INFORMATION

Do I need to be a hairdresser to buy on your website?
No, we are open to the general public and anyone can buy from our site.

Do you post throughout Australia or only to major cities?
Yes, we post to Australia wide and internationally

How much is it for postage and how long will it take?
To view our different postage options please view Shipping info.

Do I need to be a member to buy from your site?
Yes, membership is free and you can join up the first time you make your order from us

Can I backorder or reserve an item that is out of stock?
If a product is unavailable, it will automatically be reserved on backorder for you. If you wish to cancel the backorder please email us at info@instantrockstar.com.Yes, we post to Australia wide and internationally

What if my product is faulty or damaged?
Email us at info@instantrockstar.com to arrange prompt product replacement.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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ORDERS AND RETURNS

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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Who should I to contact if I have any queries?

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How Can I Return a Product?

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Any unanswered questions? Contact Us